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#183: Kevin Hochman, CEO of Brinker International (Chili’s and Maggiano’s) – Strengthen core functions by making tough cuts

How Leaders Lead with David Novak

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Driving Operational Efficiency in Restaurant Chains

The chapter explores the CEO of Brinker International's approach to improving operational efficiency in restaurant chains by listening to field teams' feedback and making strategic changes. From simplifying menus and focusing on core items to implementing innovative strategies like barbell pricing, the CEO's initiatives resulted in boosted sales, improved customer satisfaction, and increased employee engagement.

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