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Navigating Vulnerability at Work

The Leader Factor

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The Importance of Body Language in Communication

Psychologist Albert Morabian studied nonverbal communication. He found that 55% of a person's body language is verbal, 38% is tone of voice and only 7% is the content of the words they're using. "We probably spend the majority of the energy monitoring the words ... not enough on the delivery," he says. The digital age offers an opportunity to enrich some of the communication by changing the channel or modality.

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