1584: Level Ten Gatekeepers
The Dentalpreneur Podcast w/ Dr. Mark Costes
00:00
Do You Want Slang Abbreviations?
"I think so much of who we hire is important, but I also think it's, are they great on the phone? But are they also great written and texting?" "For me, I also don't want slang acronyms. Do you ever look them up?" 'If I don't get an emoji back, I think you hate me for life,' she says.'You have to match that energy and be empathetic about what the caller is going through', he adds.
Play episode from 10:17
Transcript
