Cognitive Load and Self-Service

Cognitive load is basically referring to the fact that if you look back 10, 15 years ago and I just wanted to do a simple deploy to test something in a previous environment, as a developer, I would have to probably touch like maybe a script. The reality today is a lot more complex at that. You have all these collaborative technologies and trends that overlap with each other which makes it quite overwhelming to do simple operations like that. Developers are often almost scared of going touched as like three, four different scripts that Helm chart, those Terraform modules over there, and so on and so forth because they're scared of scaring things up. That's what we mean by cognitive load.