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Leading Cross-Functional Teams - A Planning Aces Episode

CFO THOUGHT LEADER

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The Importance of Inside Out

Brett Johnson: I like the analogy of the restaurant experience to illustrate the importance of both the desired outcome and the experience of achieving it. What there are many takeaways there, what did you got on your radar, Brett? Yeah, I thought that was interesting. He moved on to a conversation about inside out, which to me is only, you know, leading versus lagging, right? And then he talks about getting the experience right, which is level the playing field kinds of service and so on.

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