Balancing Staff and Pricing Strategies for Plumbing Business Growth

This chapter delves into the crucial balance needed between office staff and technicians in a growing plumbing business. It emphasizes the 'valley of despair' stage when overhead staff additions are necessary, and discusses the impact of pricing strategies on profitability at different business growth stages. The chapter also explores the challenges of new construction plumbing work versus residential service, and stresses the importance of marketing for business expansion.