SaaStr 253: TaskRabbit Founder Leah Busque on Lessons Learned from a Product Reboot
The Official SaaStr Podcast: SaaS | Founders | Investors
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The Importance of Preparing for Change
"Change is hard for people. And it doesn't matter how well you prepare them," she says. "The next morning we woke up and we had a lot of angry customers." But oddly enough, when they looked at the new cohorts of customers, their NPS was really high,. Their metrics and repeat usage was double, if not more, than what it was in London.
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