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Digital First Scientific Communications - Defining Omnichannel: An Ongoing Debate

Elevate Medical Affairs Podcast Channel

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The Different Definitions of Omni Channel

The goal of Omni Channel is customer centricity. Without being respectful of the customer, I don't think any Omni Channel approach is going to work. In our upcoming episodes, we'll discuss implementing Omni Channel in medical affairs and then finally, how do we measure it?

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