This chapter explores the inherent tensions between central and local branches in a franchise setup, emphasizing the significance of managing rather than eliminating these conflicts. It underscores the balance needed between funding marketing and research & development while addressing the coexistence of event excellence and budgeting realities. The discussion encourages leaders to recognize these complexities to foster open communication and collaboration for organizational growth.
Tension is a natural and necessary part of successful organizations. In this episode, I discuss why leaders must learn to recognize the difference between “problems that need to be solved” versus “tensions that need to be managed.”
Here's what we cover in this episode:
(0:00) - Intro
(1:40) - Why organizational tension is natural and necessary
(5:35) - The difference between problems that need to be solved and tensions that need to be managed
(16:05) - Three ways leaders can determine whether a situation is a tension to manage rather than a problem to solve
(21:22) - The role of leaders in managing organizational tension
Download the application guide: andystanley.com/podcast/managing-organizational-tension
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