What Makes a Good Researcher?

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There wasn't really a school of UX when I got into this, right? So we've had to kind of find our way. And so being an apprentice meant, well, what task will we let Steve do? I could review video from interviews or I could sit in in synthesis meetings. Like there'd be two people out in the field. One would be running the interview; I'd be allowed to hold the camera. Then I could ask one question and then I could co-lead. There was just a slow kind of onboarding over, you know, many, many projects to take on like the range of tasks that we think a researcher should be able to do.

Steve Portigal is a consultant who helps organizations build more mature user research practices. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollar to Donuts podcast about research leadership. In this conversation, we discuss the skills required for conducting successful interviews with users.

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