By now, many of us are convinced that generative AI chatbots like ChatGPT are useful at work. However, many executives are rightfully worried about the risks from having business and customer conversations recorded by AI chatbot platforms. Some privacy and security-conscious organizations are going so far as to block these AI platforms completely. For organizations such as EY, a company that derives value from its intellectual property, leaders need to strike a balance between privacy and productivity.
John Thompson runs the department for the ideation, design, development, implementation, & use of innovative Generative AI, Traditional AI, & Causal AI solutions, across all of EY's service lines, operating functions, geographies, & for EY's clients. His team has built the world's largest, secure, private LLM-based chat environment. John also runs the Marketing Sciences consultancy, advising clients on monetization strategies for data. He is the author of four books on data, including "Data for All' and "Causal Artificial Intelligence". Previously, he was the Global Head of AI at CSL Behring, an Adjunct Professor at Lake Forest Graduate School of Management, and an Executive Partner at Gartner.
In the episode, Richie and John explore the adoption of GenAI at EY, data privacy and security, GenAI use cases and productivity improvements, GenAI for decision making, causal AI and synthetic data, industry trends and predictions and much more.
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