10min chapter

Anycast - Audio Edition cover image

The Relationship Acquisition Model: Rethink Your Customer Acquisition Strategy with Gord Vickman

Anycast - Audio Edition

CHAPTER

Navigating Customer Relationships

This chapter dives into the intricacies of customer acquisition and retention, emphasizing the importance of building relationships beyond simple engagement metrics. It discusses the balance between low-touch services and necessary customer interaction, and explores innovative strategies to maintain engagement amidst competition. Furthermore, it critiques traditional monetization paths in the podcasting industry, advocating for a relationship-oriented approach to foster lasting connections instead of immediate sales.

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