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The Relationship Acquisition Model: Rethink Your Customer Acquisition Strategy with Gord Vickman

The Anycast with Matt Levine

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Navigating Customer Relationships

This chapter dives into the intricacies of customer acquisition and retention, emphasizing the importance of building relationships beyond simple engagement metrics. It discusses the balance between low-touch services and necessary customer interaction, and explores innovative strategies to maintain engagement amidst competition. Furthermore, it critiques traditional monetization paths in the podcasting industry, advocating for a relationship-oriented approach to foster lasting connections instead of immediate sales.

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