The Immediate Expectations of a Workflow

Sometimes it's just a matter of users use your services in unexpected ways. Your notion of what the critical user journeys for your services are may be not really accurately reflecting the way users are using and interacting with your service. And so I guess kind of what this is getting at is that even if you haven't explicitly sat in SLO on a certain way that a user interacts with your service, if a bunch of people are doing it and it's normally working, then there is an implicit expectation there. There's an almost an implicit SLO.