Priority Queuing Is Not Invisible

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Six Flags has done an amazing job installing low-cues virtual queuing system. It is impossible to implement a priority queue without destroying what is probably the only real benefit of waiting in a good old-fashioned line. Maybe priority queues work just fine in other countries, but here in America there is evidence that they are degrading our common experiences and our basic services.

About a year ago I travelled across America for the BBC. I visited Airports, Amusement parks, Highways and Community Colleges in order to understand how the priority queue is changing the American experience of waiting in line. A version of this piece aired on the BBC World Service, part of their “Real America” series produced in conjunction with PRX.

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