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How to Get the Right Approach to Feedback and Commitment Keeping
"I feel it's so fucked. Here's the central conundrum that I wanted your help with today," says CEO of Mermer, John MacIntosh. "Research tells us that feedback doesn't work very well unless it's about building on strengths and sort of working on the positive." And ultimately you need a system where people are able to keep commitments and can perform in their roles, he adds. 'You know that if you just give them critical feedback about the lack of that, a lot like eight times out of 10, it's not going to work'