The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Intercom’s Jonathon Colman on why content designers should do less

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Is There a Future in Content Design?

If we can match a conceptual model, a series of concepts and how they're related and provide value, then we can change people's mental models. So are you saying that flat earth is just haven't met the right content designer? Perhaps. And I'm going to suggest something that and you're probably going to love it because it's basically positing content design as part of humankind's evolutionary development. But have you read sapiens at all about book? Oh, no, I haven't. It's really good.

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