Bloomberg Surveillance TV: July 24, 2024
Bloomberg Surveillance
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Analyzing the Impact of Flight Cancellations and Strategic Actions for Carriers
This chapter delves into the emotional repercussions of the mass flight cancellations affecting pilots, customers, and flight attendants, highlighting Delta's role as collateral damage rather than the root cause of the technological issue. It also explores ways in which airlines such as Delta can enhance their rapport with both consumers and employees moving forward.
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