How to Upsell Your Baristas

When you put your baristas in a position of having to upsell automatically, then basically you're teaching them to ignore the customer and only focus on what you want them to do. So let's say I know that this person really is just not going to like it, but at least I got the upsell. Well then it's not going to really work out long term. That person's notGoing to enjoy their drink. They're just going to walk away feeling like they got her rained into a purchase that doesn't really mesh with what they wanted. And so you win temporarily, but you lose long term. Upselling not something that you want done robotically, you have