The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Solving the Innovator's Dilemma: How successful companies are embracing innovation units

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Value of Innovation Units

Gartner is a tech research and consulting firm. They deliver actionable, objective insights to executives on their teams. VP of product Neil Karen talks about Gartner's foray into innovation units. He started doing this at an innovation group at Barnes and Noble.

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