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The Secrets of Supercommunicators

The Art of Manliness

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Mastering High-Stakes Conversations

This chapter explores the 'loop of understanding,' a communication technique for enhancing dialogue during difficult discussions. It emphasizes the importance of active listening, managing conflict without control, and leveraging politeness to de-escalate tensions, particularly in online interactions. The chapter provides strategies for transforming confrontations into collaborative problem-solving, while also addressing the changes in communication dynamics brought about by technology.

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