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#15: Jay Shah - Executive Chairman of Hersha Hotels & Resorts | Building a REIT in Hospitality

Masters of Moments

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Shift towards Experiential Retail and Impact of COVID on the Hospitality Industry

This chapter highlights the shift towards experiential retail in the hospitality industry and discusses the impact of COVID on the sector. It explores the performance of resort hotels during the financial crisis caused by COVID, the importance of creating memorable experiences for travelers, changing spending habits, the influence of millennials and Gen Z, and the role of social media in capturing memorable moments.

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