AI Chatbot Finn: A Breakthrough AI Bot

Intercom's new AI bot, Finn, provides safer and more accurate answers than any other chatbot on the market. Liam: How do you see customer expectations evolving as they become more accustomed to interacting with these AI chatbots? And is there any like future research areas that you plan exploring around this field? Sophie Woods: We're undoubtedly going to see a lot of AI bots introduced to the market in the very near future. But we can be quite sure that the quality of them will be hit and miss.