Parallax Views w/ J.G. Michael cover image

The Stock Market, Inflation & the Crypto Crash w/ Mike Swanson/The Trouble With Passion: How Searching for Fulfillment at Work Fosters Inequality w/ Eric Cech

Parallax Views w/ J.G. Michael

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Emotional Labor in Service Sector Jobs

I think of the person that's having to act overly enthusiastic, maybe working as a barista at a Starbucks or something. And I'm always annoyed because like, why do they have to tell these workers that they don't just have to be 110% enthusiastic? It's not enough to be 100%. No, you have to be 120% enthusiastic. So it's particularly pernicious because it's not just an expectation of being polite to the customer and being enthusiastic, but a performance of the work that's being done as though it was an extension of their sense of identity. This also trickles down to non-white color jobs in a way.

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