Adrian: It's never a good time to introduce yourself to your neighbor when your house is on fire. And I think about this with your reputation inside organizations, because you get a lot of leeway if you have a cultivated good reputation. He says that in some pretty caustic environments, people would say some nasty things about you that weren't true. Adrian: Let's use every day, every ceremony, every moment, every opportunity to make it the best that we absolutely can so that you can build that track record.

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