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3min chapter
Jay Nathan’s Take on CS
Gain Grow Retain
How to Drive Customer Experience and Create a Wall
The customer experience that your existing customers have becomes very, very important. If they're opening their wallet for you, it is because they want to really know that your product is credible. What do you think organizations can do? Well, I wouldn't even go as far as to say, create a wall. Start by setting the right expectations and then delivering on those expectations.
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