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The Benefits of Client Feedback
I mean, in actually, in a way, COVID was better. In an office, it's like you've got an hour, spit it out. We'll give you five minutes after that for Q&A. When they're all sitting at home, these calls would go up for like an hour and 45 minutes. But the feedback is amazing. And you can get a great view on how people are positioned. Sometimes it's really good. You can see opportunities sometimes you come. I had one a couple of years ago when I went, oh my God, they're all the wrong way around. Oh, and I had to write this very tactful piece afterwards.