How to Get Good Qualitative Feedback

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I think there's a really important mindset here, which is something like the client is never wrong. Although I think you also have to balance that with the fact that people are idiosyncratic,. So there's a balancing act there where on the one hand, you really have to assume that if someone fails using your thing, you should take that very seriously. But you should also keep in mind that it could be something to do with that person at times.

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What are "forward-chaining" and "backward-chaining", and how do they connect with theory of change? What sorts of mental habits and heuristics prevent you from brainstorming ideas effectively? How can you harness feedback effectively to sharpen your ideas? From whom should you solicit feedback? How can you view your own products with fresh eyes? What are some common struggles people encounter when starting or changing careers, and how can they be overcome? Why are small experiments so under-used? How can we construct a sustainable work life? What are the best ways to rest and recover from overwork and burnout?

Lynette Bye is a productivity coach who works with effective altruists. Before that, she studied the psychology of self-control at Harvard University and the University of Pennsylvania. You can find out more and read her blog at lynettebye.com.

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