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Clearer paths and sharper ideas (with Lynette Bye)
Clearer Thinking with Spencer Greenberg
How to Get Good Qualitative Feedback
I think there's a really important mindset here, which is something like the client is never wrong. Although I think you also have to balance that with the fact that people are idiosyncratic,. So there's a balancing act there where on the one hand, you really have to assume that if someone fails using your thing, you should take that very seriously. But you should also keep in mind that it could be something to do with that person at times.
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