2min chapter

ReThinking cover image

Surgeon Atul Gawande wants everyone to have a coach

ReThinking

CHAPTER

Are You Taking Feedback Seriously?

Leaders need to make feedback part of the culture, says Sir Chris Woodhouse. One way he did this was by putting a ten-dollar fine on his desk if he interrupted someone while they were talking. "I definitely never had an empty candy jar," said Mr Woodhouse. 'There's a certain degree of you want to share the strength'

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