Deescalating Conflict and Building Customer Relationships

I sit down with highly experienced mediator Doug Noll to dive into his work as a highly experienced mediator who is passionate about using proven strategies to help people de-escalate conflicts and even more specifically, calm an angry person in 90 seconds.

What You’ll Discover In This Episode:

✔ What Emotional Invalidation Is And How It’s Harmful

✔ The Toxic Lie We All Believed Was True

✔ What Emotional Competency Is And Why It Matters

✔ The 3 Basic Emotional Competencies Worth Learning

✔ The 7 Different Negative Emotions People Feel & How To Use Them To De-Escalate Conflicts

To access resources and links from this episode, click on https://AmberDeLaGarza.com/293.

P.S. If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I’d like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call