Roger L. Martin (Author of Playing to Win) on The Difference Between Strategy and Planning
This New Way
00:00
The Enabled Management System
"We need experienced staff who can make decisions on the front lines. Not so to follow a rule book, whatever," he says. "It won't just happen, and it sure won't happen in that industry." The hotel industry turns over 80% of its workforce every year - which is about 16 months per person.
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