Anita Tucker shadowed 22 nurses in eight different hospitals to see how they solve problems. She could not find a single instance where a nurse had done systemic level problem solving. Dan Heath: What I'm describing here is a system that never learns, that never improves.
We knew a pandemic was coming. We knew our police were treating some of us differently than others. So why were we so unprepared for what happened? In this eye-opening conversation, Rufus and author Dan Heath dig into what it takes to root out problems at their source, both in our own lives and in the larger world.