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The Mindset Advantage
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The Three Main Parts in a Hostage Negotiation Situation
The three main parts in negotiation are words, tone and body language. Seven percent is your words, 38 % is totality, and 55% is body language. When you're looking for the word "yes," don't run off with what one person said that was actually a curious observation about them. The real issue is, when they're out of line, you don't win to the tone and the body language, ind to words.
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