Navigating Website Redesign Challenges

This chapter explores the common hurdles faced by government agencies in updating outdated websites, emphasizing the strain on staff and the complexities of managing legacy information. It discusses the implementation of Object-Oriented User Experience (OOUX) as a strategy to improve collaboration and streamline content management, while highlighting the importance of co-creation and understanding user mental models. Through relatable metaphors and practical frameworks, the chapter illustrates how to overcome traditional content management obstacles, ultimately enhancing user experience and access to information.