Doing a User Interview, You Know, It's Not an Accident

You’ve mastered the basics, but now it’s time to take your interviews to the next level. This week, we chatted with Therese Fessenden, Senior User Experience Specialist at NN/g about how to get even better at interviewing. She talked about how to master the basics, hone your skills, and become an A+ interviewer.

Highlights

• [3:40] You can get more out of your interviews by going in with a solid plan.
• [9:44] Mastering probing questions.
• [20:36] Common mistakes people make when they get comfortable doing research, like oversharing.
• [29:19] Staying objective as you get further into the research and learn more.
• [33:52] How do you know you're getting better at interviews?
• [35:10] Doing inclusive research. 

About our guest

Therese Fessenden is a Senior User Experience Specialist with Nielsen Norman Group, host of the NN/g UX Podcast, and manager of the 1-Hour Talk program. Her research focuses on understanding human behaviors, attitudes, and expectations in order to better orchestrate system and service design strategies.