Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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SaaS B2B Customer Journey
In the B2B SaaS, we're seeing the consolidation of SaaS. More and more companies realize that they need to deliver a more customer grade or customer experience in a B2C level. There's a big discoverability gap in SaaS B2B. Most of your customers might not know the full extent of your product. And one of the ways to do it is to actually leverage your product as a vehicle to drive that motion.
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