The Biggest Leaps You Ever Get as You're Small

2min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

In november two thousand 16, brian unveiled 500 trip packages in 12 cities. And now he's fully in the scaling mind set figuring out how to expand the service to new destinations. He has a surprising message for anch moneves who have only a handful of users to serve. "The most innovative leaps you'll ever make, often, especially for u network, are going to be when you're really, really small"

In honor of our five year anniversary of Masters of Scale, we're revisiting our first episode ever, featuring Airbnb's Brian Chesky.

If you want your company to truly scale, you first have to do things that don't scale. Handcraft the core experience. Get your hands dirty. Serve your customers one-by-one. And don't stop until you know exactly what they want. That's what Brian Chesky did. As CEO of Airbnb, Brian’s early work was more akin to a traveling salesman. He takes us back to his lean years — when he went door-to-door, meeting Airbnb hosts in person — and shares the imaginative route to crafting what he calls an "11-star experience.”

Read a transcript of this episode: https://mastersofscale.com

Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.