Enhancing Customer Experience in Mortgage Banking

This chapter explores the contrast between average and exceptional customer experiences in the mortgage industry, focusing on emotional connections and AI's role in fostering engagement. It highlights strategies for training AI models to create meaningful interactions while ensuring compliance and maintaining a consultative approach.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app