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Coca Cola: A people-led digital transformation

McKinsey Talks Operations

CHAPTER

The Secret Recipe in the Big Transformation

Gigi: Technology is hard but the easiest part in the transformation. One of my best surprises has been just how willing people have been to adopt new methods and new technologies. We come from a very established business which was reliant on legacy technology that made it difficult to get things done. So I wouldn't underestimate the willingness or indeed the hunger for frontline workers to change in this kind of transformation. Roberto: What we have seen really as the secret recipe in these tech enabled transformation is the focus on the transformation together with an agile approach to technology.

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