2min chapter

Grit cover image

Founder & CEO Freshworks, Girish Mathrubootham: Success Is In the Big Things, Happiness Is In the Small Things

Grit

CHAPTER

The Tipping Point of Customer Service

Zendes recently raised prices by up to 300% on their existing customers. The move was met with a backlash from users who were angry at the price hike. Zendes is now offering refunds for those that paid more than $99 per month in 2012.

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