2min chapter

ReThinking cover image

Whole Foods founder John Mackey doesn’t follow business plans

ReThinking

CHAPTER

The Science of Conflict Resolution

Many managers spend at least a third of their time total just mediating conflicts between people. The best way to avoid conflicts is to keep everybody focused on the mission and purpose. A lot of dissatisfaction has to do with comparative pay. Anybody is getting paid less than them. That is justice. If anybody makes more, that's unfair.

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