3min chapter

Anecdotally Speaking cover image

230 – Purpose Drives Performance: Adam Grant

Anecdotally Speaking

CHAPTER

The Power of Small Actions in Enhancing Performance

This chapter explores how small, consistent actions can outperform large investments in performance management systems, illustrated by Commonwealth Bank's success in enhancing customer satisfaction. It concludes with a preview of a seminar on strategy stories, highlighting the need for engagement and understanding in organizational strategies.

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