This chapter challenges the traditional view of customer service by arguing that forced friendliness can lead to emotional exhaustion in service workers. It advocates for prioritizing competency over the pressure to be overly amiable, questioning societal norms surrounding service interactions.
The gang’s back with another If I Ruled the World. Christiana’s advocating for subsidized (and mandatory) world travel, Trevor’s looking to nix required friendliness, and Josh thinks the world should be a little more petty. Everyone’s in top form.
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