2min chapter

Decoder with Nilay Patel cover image

How arson led to a culture reboot at Traeger, with CEO Jeremy Andrus

Decoder with Nilay Patel

CHAPTER

Building a Better Customer Experience

We always think about, where does success come from? Success comes from providing an experience that your consumer values and finds important. And so for us, the the experience is driven by a differentiated product experience. That used to be just the durable, the grill. Two thousand 14, we started working on the first cloud connected grill, which we launched in two thousand 17. It'sike allof the a experienceis the content that make it great.

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