The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Scale #2 - How Atlassian built a $20 billion dollar company with no sales team

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Atlassian's Culture of Fairness and Transparency

A lot of companies, let's say like Zandask, an example, you know, adopted that low-touch sales model and then sort of brought in sales. Is that something that Atlassian has done successfully as well? And is there a particular inflection point that you think is necessary to actually supplement the low- touch sales model with a more fleshed out sales team? Sure. I think it's kind of rooted pretty deep in our culture and our value system. But again, that team doesn't discount, like we don't discount, we don't negotiate terms and conditions. We're absolutely focused on helping a customer understand that there's a thing that they haven't,

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