
Think Big and Listening to Customers with Kyle Walker
Think Like Amazon
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The Think Big Principle at Amazon
Customer obsession and think big are inseparable in almost every instance at Amazon. And I think two great examples you gave of that are one, asking these open ended questions of sellers and not coming in with an agenda. And then second is not just listening to them, but understanding firsthand what that experience is like. So really being able to empathize with your customer.
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