The Importance of Trust in an Organization

Sally Kohn: I'd love to talk about surveillance and trust. What happens when the stakes get high in an organization? Will they decide on surveillance or trust? And your team's in over, it was this block with four quadrants and it was the intersection of low high trust, low high stakes. That opened up my eyes just so much and a lot of self-reflection, honestly. She says we do high stakes things all the time; if you need blood from a transfusion, you wanna make sure that entire supply chain is under surveillance. But for essential work such as coffee shop barista service, there's low stakes and high trust.

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