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How to Scale a Business to Implement New Rules
What we really do is sort of the common sense running of a scaling part of a business, but we make it explicit. There are plenty of cases where our clients might see their problem and not have the same kind of precise instruments to address it that we do. So for us being able to build all that into a platform that manages the interfaces through which people engage means that a change in policy can be implemented perfectly 100% in a day. We're very responsive to client needs. And we've seen opportunities in the last few years that have just kind of gone crazy in terms of applying that sort of approach"