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2min chapter
Call centres: Are you talking to AI?
6 Minute English
The Rise of AI in Call Centres and Its Impact on Employment
This chapter explores the increasing integration of artificial intelligence in call centres, focusing on the economic implications for countries like India and the Philippines. It features concerns from a workers' union leader about job losses due to AI advancements and poses a trivia question about the global call centre workforce.
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AI-powered
podcast player
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode