Call centres: Are you talking to AI?
6 Minute English
The Rise of AI in Call Centres and Its Impact on Employment
This chapter explores the increasing integration of artificial intelligence in call centres, focusing on the economic implications for countries like India and the Philippines. It features concerns from a workers' union leader about job losses due to AI advancements and poses a trivia question about the global call centre workforce.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
