AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Don't Just Push Out Positive Messages
"I absolutely pay attention to customer feedback. I used to surprise people in both New York and Toronto by personally replying to their emails," he says. "If someone has taken the time specifically to write to me, I owe them the courtesy of a response." He adds that if you as a leader just keep your head down or if you just constantly apologize 'you throw your own team under the bus'