Rapid Response: Pet adoptions: Up. Delivery business: Up. What that means to Chewy’s Sumit Singh
Masters of Scale
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Navigating Change in Crisis
This chapter explores a company's proactive response to COVID-19, emphasizing flexible workplace policies and innovative adaptations such as remote work for call center employees. It highlights the challenges and strategies in managing increased e-commerce demand, including staffing needs and customer communication. Additionally, the chapter reflects on the emotional landscape of thriving amidst hardship, focusing on personal coping mechanisms and the importance of staying connected to the company’s mission.
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